IT Manager


Salary: Up to 150k + Bonus



An information technology application manager coming from a broad range of information technology experiences with a passion for understanding the business they support and managing/implementing solutions to meet those needs. Not an expert tied to any specific application but a generalist with solid ERP experience and a foundation capable of managing the overall technology stack. The ideal candidate is motivated to join a fast-growing organization where they can drive changing information systems application needs.


Essential Duties & Responsibilities:


Core duties and responsibilities include the following. Other duties may be assigned.


  • Manage relationships with Goal Zero’s application vendors, inclusive of budgeting, software renewals, and software and hardware procurement
  • Monitor and manage day-to-day operations of Goal Zero’s applications ensuring availability and uptime
  • Oversee IT application projects including application upgrades, customization, and new application evaluation/selection/implementation
  • Coordinate with business leaders & subject matter experts to understand business processes and evolving application needs
  • Provide timely expert advice and speedy resolutions to support issues and resolve escalated issues from support groups
  • Curate and refine knowledge base articles
  • Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the IT leadership team
  • Communicate and manage high impact and high visibility incidents throughout their lifecycle, involving all stakeholders and technical contacts (internal and external)
  • Manage full time internal resources and contract/consulting application resources to achieve day to day operations and project needs
  • Lead a team of resources dedicated to supporting the user community, supporting your team’s needs, and removing barriers to your team’s progress
  • Drive process improvement in the support IT organization, contributing towards the growth across the greater group
  • Use written and verbal communication to help educate our employees, stakeholders, and leadership by keep them continuously updated throughout the lifecycle of their reported issues
  • Collaborate cross-functionally with internal and external teams (e.g. Infrastructure, Applications, BI, PMO)
  • Provide feedback on prioritization and sequencing of all Project backlogs
  • Develop and monitor annual IT budget
  • Apply an Agile way of working to all activities by leveraging DevOps modes of operations and Customer Centric Thinking and Design approaches
  • Deliver first-class support across our employee, partner, and vendor base and exceed their expectations
  • Drive a blueprinting process to establish the strategic technology platform for Goal Zero; build the implementation program to deliver that.


Required Knowledge, Skills, and Abilities:


  • Experience in application development through the full application lifecycle including requirements gathering, design, development, testing, implementation, and operations
  • Experience as a developer in coding, scripting, and/or configuration
  • Experience as a project manager with a passion for delivering on-time, on-budget, on-scope
  • Experience in software evaluation, selection, requirements gathering, and implementation
  • Experience in budget management
  • Experience in IT vendor management
  • Experience in Cloud and on-premise hosted solutions stacks
  • Experience in Azure DevOps
  • Experience with Business Intelligence, Data Lakes, and reporting tools best practices and use
  • Experience with enterprise level microsite tools such as Site Core or related CMS systems or headless delivery systems
  • Experience in a larger structured IT environment where best-practices were learned but a passion for the speed of a smaller organization and the judgement to apply best-practices that are appropriate
  • Experience with SAGE ERP (experience with similar ERPs will be considered for otherwise strong candidates)
  • Strong communication skills capable of both working with highly technical resources as well as senior business leaders
  • High energy level and strong sense of urgency focused on delivery
  • Strong judgement and analysis skills with a predisposition to identify and outline options for complex and/or impactful decisions
  • Self-motivation driving continuous improvement
  • Experience any of Goal Zero’s application stack below is beneficial:
  • SAGE 100 | ERP
  • SAGE Inventory Advisor | Inventory Tracking
  • SAGE myCRM | Contact Management
  • ScanForce | Warehouse Management
  • ScanForce Mobile Sales | Point of Sale
  • Knowledge Sync | Business Activity Monitoring and Sage workflow automation
  • Crystal Reports | Reporting & Business Intelligence
  • APS Payments – Credit Card Processor Sage orders
  • Shopify Payments – Credit Card processor for Web orders
  • Avalara Avatax | Tax Software
  • Folder Mill | Packing List Printer
  • SPS Commerce | EDI Integration
  • Mapadoc | EDI Integration Convertor
  • In-Synch | eCommerce Integration
  • Shopify+ | Website & eCommerce
  • Starship | Shipping in creating data architecture, data model diagrams, relationship diagrams, etc

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